Getting Started
Our Admission Process
We guide you every step of the way
We understand that choosing a care home for a loved one can feel overwhelming. That's why we've made our process as clear and compassionate as possible — from your first question to your loved one's first morning with us.
Initial Consultation
We start with a conversation — no pressure, no paperwork. We want to understand your loved one's needs, your family's situation, and answer every question you have. Reach out by phone, chat, or our contact form.
Home Visit & Assessment
We invite you to tour Timeless — ideally during one of our Wednesday or Saturday gatherings, so you can see residents living life together. We assess care needs to determine the appropriate care level.
Personalized Care Plan & Agreement
We develop a customized care plan and present a clear agreement detailing care services and all-inclusive pricing. No hidden fees, no surprise charges.
Preparing for Move-In
Our Care Coordinator helps coordinate logistics, move-in timing, transportation, and medical documentation. We prepare your loved one's room — including a motorized adjustable bed — to feel like home.
Welcome Day
Our team provides a warm welcome and thorough orientation. We introduce your loved one to residents and staff, and make sure every moment of the first day feels comfortable and familiar.
Ongoing Care & Family Communication
Monthly check-ins with our Care Coordinator, regular family updates, and periodic care plan reviews. You're always in the loop. Care levels are adjusted monthly as needs evolve.
Short-Term Care
We also offer short-term Respite Care, priced individually by the hour or day. Contact us to learn more and check current availability.
Ready to Take the First Step?
Reach out today and we'll guide you through every part of the process — at whatever pace feels right for your family.