Privacy Policy

Overview

Timeless Care Homes ("Timeless," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect through our website, how we use it, how we handle mobile messaging, and the choices you have. By using our website, you agree to the practices described here.

This policy applies to information collected through this website. It does not cover the separate, federally protected health information of our residents, which is handled under our resident care agreements and applicable healthcare privacy laws.

Information We Collect

We collect information you choose to provide and certain information automatically when you visit our site.

• •Information you give us — your name, phone number, email address, and details about your inquiry when you fill out a contact form, request a tour, send a message through our chat, or apply to join our team, along with the records of those communications.
• •Automatic information — basic technical data such as your browser type, device, approximate location, and pages visited, gathered through standard web analytics to help us improve the site.
• •Cookies — small files that help the site function and let us understand how visitors use it. You can disable cookies in your browser settings, though some features may not work as well.

How We Use Your Information

We use the information we collect to:

• •Respond to your inquiries — often from Tanner personally.
• •Schedule and confirm tours, and answer questions about availability and pricing.
• •Follow up with families exploring care for a loved one.
• •Review and respond to employment applications.
• •Improve our website, content, and the experience we offer families.

Mobile Messaging (SMS & RCS)

If you provide your phone number, you agree to receive SMS and/or RCS messages from Timeless Care Homes related to your inquiry, including tour scheduling and confirmations and related follow-ups. Message frequency varies, and message and data rates may apply.

You can opt out at any time by replying STOP, and you can reply HELP for assistance. Consent to receive messages is not a condition of any purchase or service.

We do not share your mobile opt-in consent or phone number with third parties for their own marketing purposes. See the section below for details.

We Do Not Sell Your Information

We do not sell, rent, or share your personal information — including your mobile phone number, messaging opt-in data, or consent — with any third parties for their own marketing or promotional purposes.

Sharing With Service Providers

We may share information with trusted service providers who help us operate our business — for example, hosting, messaging, email delivery, and analytics providers. These providers are bound by confidentiality obligations and may only use your information to perform services on our behalf. We may also disclose information when required by law or to protect the safety, rights, or property of Timeless, our residents, or others.

Chat & AI Assistant

Our website may offer a chat experience powered by an AI assistant. Conversations may be stored to help us respond to your inquiry and improve our service. Please avoid sharing sensitive medical details through chat; for those conversations, we encourage you to call us directly so we can help personally.

Data Security & Retention

We use reasonable administrative, technical, and physical safeguards to protect your information from loss, misuse, and unauthorized access. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security. We keep personal information only as long as needed for the purposes described in this policy or as required by law.

Your Choices

You may:

• •Ask us to access, correct, or delete the personal information you have shared with us.
• •Opt out of text messages anytime by replying STOP, and opt out of other communications by contacting us.
• •Adjust your browser settings to limit cookies and tracking.

Children's Privacy

Our website is intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, please contact us and we will remove it.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the date at the top of this page. We encourage you to review it periodically.